Refund policy
90-DAY RETURN POLICY
At BMTNova, we want you to shop with confidence and feel completely comfortable with your purchase.
If you're not satisfied with your purchase, you may request a return within 90 days of receiving your order, subject to the eligibility requirements below.
To be eligible for a return under our voluntary 90-day return policy, your item must:
- Be in resalable condition
- Include all original packaging, accessories, and tags
- Be accompanied by proof of purchase
HOW TO START A RETURN
To request a return, please contact our support team before sending your item back.
Email: store@bmtnova.com
Please include:
- Your order number
- Your full name
- The reason for your return
Once your return request has been reviewed and approved, we'll provide you with return instructions and the appropriate return address.
Please do not send products back without contacting us first.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible, preferably within 7 days of delivery, so we can assist you promptly.
Please include:
- Your order number
- Clear photos showing the issue
- A brief description of the problem
We'll review your case as quickly as possible and arrange an appropriate solution, such as a replacement or refund, where applicable.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, certain products may not be eligible for return under our voluntary return policy once they have been opened, used, washed, or otherwise made unsuitable for resale.
Gift cards and items clearly marked as final sale may also be excluded from our voluntary return policy.
These exclusions do not limit any mandatory consumer rights that may apply under applicable law.
EXCHANGES
We currently do not offer direct exchanges.
If you'd like a different product or size, you may return an eligible item for a refund and place a new order.
EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL
If you are a consumer located in the European Union and your purchase qualifies for the statutory right of withdrawal, you generally have 14 days from the date you receive your order to withdraw from the purchase without giving a reason.
During this period, you may inspect the product to the extent necessary to establish its nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose.
Certain products may be exempt from the statutory right of withdrawal where permitted by applicable law, including certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
To exercise your right of withdrawal, please contact us within the applicable 14-day period.
REFUNDS
Once we receive and inspect your returned item, we'll notify you of the outcome.
If your refund is approved, it will be issued to your original payment method. We aim to process approved refunds within 10 business days.
Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since we confirmed your refund was processed, please contact us.
NEED HELP?
If you have any questions about returns or refunds, the BMTNova Support Team is here to help.
Email: store@bmtnova.com
We aim to respond to all inquiries within 24 hours, Monday–Friday.
Feel Better. Move Better. Live Better.
— The BMTNova Team