Shipping policy
WHEN WILL MY ORDER SHIP?
Orders are typically processed within 1–3 business days before shipment.
Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your package every step of the way.
ESTIMATED DELIVERY TIMES
Estimated delivery times after shipment:
- United States: 2–5 business days
- Other countries: Delivery times may vary depending on your location, local customs, and carrier availability.
Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to weather conditions, customs inspections, holidays, high shipping volumes, or other circumstances outside our control.
ORDER TRACKING
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number and carrier information.
You can also check the latest status of your shipment anytime through our Track Your Order page.
SHIPPING PROTECTION
Shipping Protection is an optional service available during checkout.
If selected, your order may be protected against eligible cases of verified loss, theft, or damage during transit. If an eligible shipping issue occurs, please contact our support team so we can review your claim and arrange an appropriate resolution, such as a replacement or refund.
Shipping Protection does not cover ordinary carrier delays, customs delays, or delays caused by weather conditions.
Please contact us regarding any shipping protection claim as soon as possible, preferably within 7 days of the recorded delivery date or reported shipping issue.
PRIORITY PROCESSING
Priority Processing allows your order to receive priority within our fulfillment queue.
This may help your order to be processed and dispatched sooner, but it does not guarantee faster delivery after shipment, as carrier transit times depend on the destination and shipping service.
ORDER CANCELLATIONS
If you need to cancel your order, please contact us as soon as possible, preferably within 24 hours of purchase.
We'll do our best to accommodate your request. However, if your order has already entered fulfillment or has been shipped, cancellation may no longer be possible.
To request a cancellation, contact us at:
INCORRECT SHIPPING ADDRESS
If you notice an error in your shipping address, please contact us immediately at store@bmtnova.com.
We'll do our best to update your shipping information before your order is processed or dispatched. Once an order has been shipped, we may not be able to change the delivery address.
Please carefully review your shipping information before completing your order.
DAMAGED OR INCORRECT ITEMS
We take care to ensure every BMTNova order is prepared correctly. However, if your package arrives damaged or you receive an incorrect item, please contact us as soon as possible.
Please include:
- Your order number
- Clear photos showing the damaged or incorrect item
- A brief description of the issue
Our support team will review the situation and work with you to provide an appropriate solution.
NEED HELP?
If you have any questions about your order, shipping, tracking, or delivery, the BMTNova Support Team is here to help.
Email: store@bmtnova.com
We aim to respond to all inquiries within 24 hours, Monday–Friday.
Feel Better. Move Better. Live Better.
— The BMTNova Team